CUSTOMERS SERVICES WEEK: EKO DISCO TO GIVE 100 FREE PREPAID METERS

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he management of Eko Electricity Distribution Company (EKEDC) has announced that it will give free 100 prepaid meters to its customers during its customer service week.

It's General Manager, Corporate Communications, Mr Godwin Idemudia made this known in a statement in Lagos.

According to Idemudia, in a bid to ensure 100 per cent customer's satisfaction, “Our management has decided ensure that all our customers who have paid their electricity bills to date without outstanding would have free meters through raffle draw. Please note that meters will be issued to the ten (10) lucky customers per district. These customers must be regular paying with zero outstanding. The customers who will be entitled to the free meter must have no record of energy theft and had no record of hostility towards our staff.”

Idemudia said that the EKEDC's district manager and commercial manager are required to send twenty names of customers that fall under these categories.

A raffle draw will be done for twenty customers per district, while only ten customers will qualify per district.

The EKEDC spokesman said that raffle draw is at the company's headquarters adding that the company was rated high in metering and billing efficiency in the 2018 first quarter report of the National Electricity Regulation Commission (NERC).

He noted that the company was currently rated the lowest in terms of Aggregate Technical and Consumer loss, adding that newly acquired smart meters would be rolled out soon.

Idemudia added that EKEDC was constantly doing its best to ensure effective delivery in spite of constant pipeline vandalism which had affected power generation and resulted in transmission constraints.

He made it known that other challenges included by-passing of electricity, energy theft as well as stealing of cables and tariff.

The company's Customer Service Week which has commenced, with the theme –”Experience Happens Here’’ – would afford customers the opportunity to have all their complaints addressed.

The six-day programme would include feeding of 500 people in poor communities within its license area and creating awareness on the importance of the customer service week.

Others include distribution of free meters and random calls to customers, thanking them for their patronage as well as celebrating some officials that met or exceeded targets.

Idemudia urged customers to always use the various medium of communications on the social media to get their complaints addressed.